PRIVACY POLICY

Last updated: 4th December 2025

1. Introduction

We at Sausage & Gobbler Productions (referred to as “we”, “us”, “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you visit our website [https://www.toddinthehole.co.uk] (the “Website”), purchase tickets, sign up for updates, or otherwise interact with us.

2. Data we collect

We may collect and process the following data about you:

  • Information you provide directly (e.g., name, email address, postal address, ticket purchase details)

  • Technical and usage information automatically collected when you use the Website (such as your IP address, device type, browser, referral source, pages visited)

  • Information collected via cookies and similar tracking technologies (see Section 5 below)

  • Information about your interactions with our marketing and advertising (for example, whether you clicked on an ad, visited a ticket page, responded to a promotion)

3. How we use your data

We use your personal data for the following purposes:

  • To process and manage your ticket purchase, including communicating with you about the festival

  • To operate and improve the Website, analyse usage, and ensure the Website works properly

  • To send you marketing communications (where you have opted-in) about the festival, line-up announcements, ticket offers

  • To show you relevant adverts on our behalf (including on third-party platforms such as Facebook and Instagram) by using tracking technologies and advertising cookies, and to measure and optimise our ad campaigns

  • To create and use audience segments (such as website visitors, ticket purchasers) for remarketing and look-alike audiences

  • To comply with legal obligations and resolve disputes

4. Legal basis for processing

We rely on one or more of the following legal bases where applicable:

  • Performance of a contract — where you have purchased tickets or entered into an agreement with us

  • Consent — where you have opted-in to receive marketing communications or allow certain cookies/advertising tracking

  • Legitimate interests — where we have a legitimate interest in marketing the festival, improving our services, or understanding how users interact with our Website, provided such interests are not overridden by your rights and freedoms

5. Cookies & advertising tracking

We (and our third-party partners) use cookies and similar tracking technologies (such as pixels, device identifiers, web beacons) to collect information about your use of the Website and to deliver and analyse targeted advertising. This includes:

  • Tracking your visits to our Website and specific pages (for example, ticket pages)

  • Building remarketing audiences so that we can show you adverts for the festival after you leave the Website

  • Creating “look-alike” audiences of people on Facebook/Instagram who share similar characteristics to our website visitors or ticket purchasers

  • Measuring how effective our adverts are (e.g., counting ticket purchases that followed an ad click)

You can change your cookie settings or opt-out of targeted advertising through your browser settings, or by using available tools such as the Facebook Ads Settings page.

6. Sharing your data with third parties

We may share your data with:

  • Our ticketing agent or external ticket platform (for fulfilment of your purchase). Our tickets are supplied through our ticket sales partner Ticketline. By purchasing tickets you will also be sending your details to Ticketline and may be contacted by them with a request to offer feedback on your purchase experience.

  • Advertising platforms (such as Facebook/Instagram) for the purposes of delivering adverts and measuring their performance

  • Service providers who act as our processors (hosting, analytics, email communications) under contractual data-processing agreements

  • Legal or regulatory authorities if required

7. International data transfers

Where personal data is transferred outside the UK (for example, to data centres or service providers located abroad), we will ensure appropriate safeguards are in place (such as standard contractual clauses) in line with UK data-protection law.

8. Your rights

Under UK data-protection law you have rights including:

  • the right to access your personal data we hold

  • the right to correct inaccurate or incomplete data

  • the right to erase your data (in certain circumstances)

  • the right to restrict processing of your data

  • the right to object to processing (including for direct marketing)

  • the right to data portability

  • the right to withdraw consent at any time (where processing is based on consent)
    To exercise these rights, please contact us at [insert contact email] or write to us at [postal address]. We will respond within the statutory deadlines.

9. Retention of your data

We will retain your personal data for as long as necessary to fulfil the purposes set out in Section 3 above, including for legal or reporting obligations. Once we no longer need the data, it will be securely deleted or anonymised.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Please check the Website periodically to stay informed of any changes.

11. Contact us

If you have any questions about this policy or our data-processing practices, please contact:
hello@toddinthehole.co.uk